Once an order is confirmed, SOF will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of Damaged product
SOF needs to be notified of damaged product within 5 days from delivery date via email to admin@sumathiorganicfarms.com In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
SOF needs to be notified of missing product within 5 days from delivery date via email to admin@sumathiorganicfarms.com In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled product
SOF needs to be notified of spoilage of product within 10 days from delivery date via email to admin@sumathiorganicfarms.com In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
We will work with you on providing an amicable solution.
Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.
SHIPPING POLICY
Please note our shipping policies as below -
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.
However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
